The document is part of our general rules.
IMPORTANT! If the order you have received arrived not as described (wrong, damaged, etc.), you should provide us with copy of signed and stamped paper document from your postal office confirming the issue. If you do not provide us with the document we will not be able to accept the claim or provide any reimbursement.
We only accept return if the product you have received was not as described.
If you have received the items that not as described, please contact us via email firstname.lastname@example.org as soon as possible but no later than 5 calendar days of receipt of the order.
NOTE PLEASE! In no case we accept return for the banknotes! Please evaluate attached scanned images thoroughly and only make order if you are satisfied with the banknote’s condition.
Please do not return the items prior to contacting us and receiving our consent to return! If you do not follow this the return will be considered as “unauthorised return” (see below).
You must use internationally trackable shipping service and provide us with tracking number after shipping the order back.
In no case we accept a return that sent back to us later than 14 calendar days of receipt of the order.
All returns must be in original, resalable condition with all original packaging.
No returns will be accepted on items removed from holders or capsules, or items missing original packaging or certificates and not in original condition.
If the product you have received was the incorrect or damaged (see below) product we normally would suggest you to exchange the wrong or damaged item to the correct one if available in stock. If the product is not available in stock we will send a refund for incorrect or damaged item within 3 calendar days after receiving the product back.
If the product you have received arrived damaged, you should provide us with copy of signed and stamped paper document from your postal office confirming the damage. If you do not provide us with the document we will not be able either to accept the return or provide a reimbursement for damage.
If there is a disputed situation (for example the order arrived damaged but you did not get any confirmation) please provide us with as much evidences (photos, videos, etc.) as possible. Please allow at least 7 days to evaluate the case. We will do our best to resolve the issue as your satisfaction is very important to us.
We do not accept the return that was damaged during the transportation due to bad packaging.
The return is at your own risk and your own expense. Unpaid returns or if we must pay to the courier are not accepted.
You also will be responsible for return shipping cost, all bank fees, customs duties and other appropriate fees concerning the return and refund..
If the item is returned back due to you do not collect your package (for instance: you refused to follow customs or any other requirements in your country) or you returned the package without our consent we would charge you:
– 15% of restocking fee but not less than 5 USD/4 EUR/ 3 GBP; and
– 2 x shipping cost (as we also pay the same amount for way back)
— in case we did not pay for returning shipment we would charge you one shipping cost;
— in case of “free shipping” we would charge you the actual amount we paid for shipping the order to you and back.
If the item is returned back due to you stated incorrect shipping address and you do not agree we resend the order to correct address at your expense (again, you should pay 2 x shipping cost as explained above), we will charge you the same amount as stated in “Unauthorized return” section above.
If the item is returned back due to our mistake, we will resend the order at our expense.