Returning items must be sent back within 3 calendar days of receiving the order, provided that the items remain in their original condition and packaging. Therefore, if you wish to return any product(s), please contact us as soon as possible so that we can assist you with the return process.
Please note that only cost of returned items is refunded. No refund is provided for a postage.
If you would like to return your order, regardless of the reason, by shipping it back to us, the following fees will be deducted from your refund:
– 5% PayPal/credit card payment processing fee, which is non-refundable by the payment provider; or 1% bank transfer fee; and
– 10 USD service fee for processing the returned order; and
– 1 x shipping cost paid to send the order to you.
If your order is returned to us as unclaimed or refused (for example, due to refusal to comply with local regulations or customs requirements, an incorrect shipping address, failure to receive a postal notification, or any other reason), and you do not wish us to re-ship the order, the following fees will be deducted from your refund:
– 5% PayPal/credit card payment processing fee, which is not refunded by the payment provider; or 1% bank transfer fee; and
– 10 USD service fee for processing the returned order; and
– 2 x shipping cost (as we also have to pay the same shipping cost for the return).
If your order is returned to us as unclaimed or refused (for example, due to refusal to comply with local regulations or customs requirements, an incorrect shipping address, failure to receive a postal notification, or any other reason), and you still want to get the order, the following fees will apply:
– 10 USD service fee for processing and re-shipping the returned order; and
– 2 x shipping cost (as we also have to pay the same shipping cost for the return).
If you have received an order that was damaged or incomplete, you should provide us with an official document from your postal service confirming the issue. Then, once we receive the order returned at your expense, we will refund you a full amount you paid for the order. Otherwise, if you do not have such an official document confirming the issue, you can return the order under the normal return terms (see above).
If you agree with the above and would like to return your order, please contact us as soon as possible.
In no case we accept a return sending back to us 3 calendar days later of receipt of the order.
Please use an internationally trackable shipping service and provide us with a tracking number after shipping the order back.
All returns must be in original, resalable condition with all original packaging.
If a product is returned without its original packaging, removed from its holder or capsule or not in its original condition, it will be inspected and evaluated for defects by our specialists. After that, you will receive the appropriate refund amount. Alternatively, we can ship the product back to you once the shipping charge has been paid.
The return is at your own risk and your own expense. Unpaid returns or if we must pay to the courier are not accepted.
Please arrange the return correctly.
Declare the same content and value as stated in our CN22 or CN23 (if you do not have the information, please request it before shipping the order back). If you declare a wrong value or content and we are charged customs fees, we will charge them to you.
You are responsible for return shipping cost, bank fees, customs duties and other appropriate charges if applicable.
Upon reception of goods we will inspect them to make sure they are in original condition and will issue a partial refund according to above terms within 2 days.
We reserve the right to modify or update this policy at any time, so we encourage you to review it periodically.