The document is part of our general rules and effective as of March 30, 2014 (no major modifications have made since that date).
If the order you have received arrived not as described (wrong, damaged, incompleted etc.), you should provide us with copy of signed and stamped paper document from your postal office confirming the issue. If you do not provide us with the document we will not be able to accept the claim or provide any reimbursement.
We only accept return if the product you have received was not as described.
Please take a note that we do not accept any claim for the banknotes! Please evaluate attached images thoroughly before buying! Only buy the banknote if you are satisfied with its condition.
If you have received the items that not as described, please contact us as soon as possible but no later than 5 calendar days of receipt of the order.
Please do not return the items prior to contacting us and receiving our consent to return! If you do not follow this the return will be considered as “unauthorised return” (see below).
You must use internationally trackable shipping service and provide us with tracking number after shipping the order back.
In no case we accept a return that sent back to us later than 14 calendar days of receipt of the order.
All returns must be in original, resalable condition with all original packaging.
No returns will be accepted on items removed from holders or capsules, or items missing original packaging or certificates and not in original condition.
If the product you have received was the incorrect or damaged (see below) product we normally would suggest you to exchange the wrong or damaged item to the correct one if available in stock. If the product is not available in stock we will send a refund for incorrect or damaged item within 3 calendar days after receiving the product back. We do not pay for return shipping.
If the product you have received arrived damaged, you should provide us with copy of signed and stamped paper document from your postal office confirming the damage. If you do not provide us with the document we will not be able either to accept the return or provide a reimbursement for damage.
If you have received incompleted order (for example you received 2 coins instead of 3 ordered) you should provide us with copy of signed and stamped paper document from your postal office confirming the difference in weight. In case there was no difference in weight you should provide us with copy of signed and stamped paper document from your postal office confirming that you have received incompleted order. If you do not provide us with any of the above stated documents we will not be able to accept the claim.
If there is a disputed situation (for example the order arrived damaged but you did not get any confirmation) please provide us with as much evidences (photos, videos of product, envelop, packaging materials, etc.) as possible. Please allow at least 5 days to evaluate the case. Also please response to our requests for additional details in a timely manner. We will do our best to resolve the issue fairly as your satisfaction is very important to us.
We do not accept the return that was damaged during the transportation due to bad packaging.
The return is at your own risk and your own expense. Unpaid returns or if we must pay to the courier are not accepted.
You also are responsible for return shipping cost, bank fees, customs duties and other appropriate fees concerning the return and refund on your side.
If the item is returned back due to you do not collect your package (for instance: you refused to follow customs or any other requirements in your country) or you returned the package without our consent we would charge you:
– 10% of restocking fee; and
– 2 x shipping cost (as we also pay the same amount for way back)
— in case of “free shipping” we would charge you 2 x actual shipping cost;
— in case we did not pay for returning shipment we would charge you one shipping cost.
If the item is returned back due to you stated incorrect shipping address and you do not agree we resend the order to correct address at your expense (again, you should pay 2 x shipping cost as explained above), we will charge you the same amount as stated in “Unauthorized return” section above.
If the item is returned back due to our mistake, we will resend the order at our expense.