Payment & Shipping

From March 25, 2020 to May 15, 2020 we ship all orders once a week – on Wednesdays or Thursdays. 

This document is effective as of Febr. 12, 2019 (no major modifications have been made since that date). 

Payment

We accept: Paypal, credit or debit card, bank transfer, Western Union/Moneygram.

Please note that according to our local law the payment with credit or debit card should be charged in our local currency. Depending on your card issuer’s currency rates conditions additional currency conversion fee applies. If you do not agree with this please choose another payment option as we do not accept any complaints concerning the issue.

You can pay either in USD, EUR or GBP (please choose a preferred currency at the top menu).


Shipping

IMPORTANT NOTICE:
It is your responsibility to enter the shipping details correctly. We do not check correctness of provided addresses or any other personal data. 
If you found you entered wrong shipping address please contact us as soon as possible. If the order has not been shipped yet we would correct the address. Otherwise you should try to contact your local postal service to arrange delivery.  
In case the order is returned back due to you stated incorrect shipping details please follow our Return Policy.


Shipping options available

Exact shipping cost and shipping options available are given in your shopping cart (basket) and on checkout page.

Registered Air Mail (max. insured amount: 30 USD)

Worldwide shipping cost (regardless of quantity ordered):
Banknotes: 5 USD
Nickel Coins: 7 USD (see note below)
Silver Coins, Gold Coins: 15 USD 
Big Coins & Heavy Coin Sets: 25 USD
If you buy goods from different categories the more expensive shipping option applies.

  • Please note that if you buy more than 40 nickel/melchior/bimetallic coins without blisters or more than 15 nickel/melchior/bimetallic coins in blisters we will charge you additional (actual) shipping cost. 

Delivery Time: normally 7-25 days (15-45 days for orders shipped in November, December, January) depending on destination country, however sometimes there may be a delay for 75 days. The shipping time is beyond our control therefore we do not accept undelivery claims for Registered Mail within 75 days from dispatch.


Registered Surface Mail (max. insured amount: 30 USD)

Worldwide shipping cost (regardless of quantity ordered):
Banknotes: 4 USD
Nickel Coins: 5 USD (see note  below)
Silver Coins, Gold Coins: 12 USD 
Big Coins & Heavy Coin Sets: 20 USD
If you buy goods from different categories the more expensive shipping option applies.

  • Please note that if you buy more than 40 nickel/melchior/bimetallic coins without blisters or more than 15 nickel/melchior/bimetallic coins in blisters we will charge you additional (actual) shipping cost. 

Delivery Time: normally 15-35 days (25-60 days for orders shipped in November, December, January) depending on destination country, however sometimes there may be a delay for 75 days. The shipping time is beyond our control therefore we do not accept undelivery claims for Registered Mail within 75 days from dispatch.


Insured Air Mail (max. insured amount: 500 USD)

Worldwide shipping cost (regardless of quantity ordered):
Banknotes: 35 USD
Nickel Coins: 40 USD (see note below)
Silver Coins, Gold Coins: 45 USD 
Big Coins & Heavy Coin Sets: 65 USD
If you buy goods from different categories the more expensive shipping option applies.

  • Please note that if you buy more than 40 nickel/melchior/bimetallic coins without blisters or more than 15 nickel/melchior/bimetallic coins in blisters we will charge you additional (actual) shipping cost. 

Delivery Time: normally 7-20 days (15-45 days for orders shipped in November, December, January) depending on destination country, however sometimes there may be a delay for 75 days. The shipping time is beyond our control therefore we do not accept undelivery claims for Insured Mail within 75 days from dispatch.

Please note that some countries do not accept insured (valued) shipments so this option is not available to all customers. You are responsible to be aware of whether your country’s postal service accept insured (valued) shipments before choosing this shipping option.


Express Courier (max. insured amount: 100 USD)

Shipping cost (depends on destination country, order’s weight and carrier): from 50 USD worldwide

Express Courier is not available for all destinations. Also we do not ship banknotes and gold coins with this shipping option.

Delivery Time: normally 3-7 business days depending on destination country, however sometimes there may be a delay for 21 days. The shipping time is beyond our control therefore we do not accept undelivery claims for Express Courier within 21 days from dispatch.

Value Declaration: we will declare the shipment for up to 100 USD.

Please request exact quotes for Express Courier by contacting us


After we received your payment

The order will be dispatched within 1-3 business days after cleared payment arrived. We will provide you with tracking number just after shipping.

 If there are pre-sale products in your order it will be shipped within 1-3 business days after all ordered products are available in stock.  

We always package the orders professionally! We do our best to send the orders in such way that you would not pay additional customs duties or any other fees. However, please remember that we are not responsible for any customs/border duties or fees you paid in your country.


If you have received the order that not as described

If the order you have received arrived not as described (wrong, damaged, incompleted, etc.), you should provide us with copy of signed and stamped paper document from your postal office confirming the issue. If you do not provide us with the document we will not be able to accept the claim.

If you have received the products that not as described please follow our Return Policy which is part of this document. 

Please take a note that we do not accept any claim for the banknotes that was described as not UNC banknotes! Please evaluate attached images thoroughly before buying! Only buy the banknote if you are satisfied with its condition.


Delivery time & insurance issues

You are responsible for choosing appropriate method of shipping suitable to you by delivery time and insured amount. It means that you agree to wait for the appropriate delivery time before sending us undelivery claim. It also means that in case of proved and confirmed loss of your package we will be able to refund you only insured amount according to the shipping method you have chosen.

Please allow at least 75 days for Registered & Insured Mail, at least 21 days  for Express Courier if you do not receive your parcel. We will NOT accept the request if you submit it before the stated period.

If you believe a shipment to be lost, please wait for the appropriate delivery time (see above) to expire, then e-mail a claim to us stating your order details. We will do our best to resolve the matter as quickly as possible.

Please keep in mind that in case you are from a country which local postal services do not provide appropriate online tracking system for inbound registered shipments (Australia, Canada, United States, most Oceanian countries, etc.), first we should be confirmed by our post that your parcel is lost. The confirmation normally takes 2 months from the investigation starts and we are unable to speed it up.

In all cases shipping cost is NOT included to insured amount and NOT refundable.