Payment
We accept: Paypal, Paypal Pay Later, Credit Card, bank transfer, Western Union.
Paypal Checkout – you can pay via Paypal as well as domestic payment options like SEPA, BLIK, iDEAL, Venmo and other depending on your location.
PayPal Pay Later – you can split your purchase into smaller installments or defer payment over time instead of paying the full amount upfront. The option’s availability depends on your country.
Credit or Debit Card – you can pay with your VISA, Mastercard, Maestro, AMEX even if you do not have a Paypal account.
Bank transfer – you can pay directly to our bank accounts in Europe.
Western Union – with Western Union you can pay in cash or online using their website.
You can pay in USD, GBP or EUR (please select a preferred currency at the top bar).
Worldwide Shipping
Registered Mail: from 8 USD.
Maximum insured amount: 40 USD.
The shipping cost depends on the order’s weight, you can find it in your shopping cart after adding all desired items.
Delivery Time: 5-45 days (15 days on average) depending on a destination.
Value declaration: The Letter Service (up to 15 gr.) is always shipped undeclared (i.e. without customs declaration). The Small Packet Service or Parcel Service (over 15 gr.) is normally valued up to 30 USD for Small Packet or up to 100 USD for Parcel. If you need a specific value declaration you should note that clearly.
Insured Mail: from 40 USD.
Maximum insured amount: 500 USD.
The shipping cost depends on the order’s weight, you can find it in your shopping cart after adding all desired items.
Delivery Time: 5-45 days (15 days on average).
Value declaration: The Letter Service (up to 15 gr.) is always shipped undeclared (i.e. without customs declaration). The Small Packet Service or Parcel Service (over 15 gr.) is normally valued up to 30 USD for Small Packet or up to 100 USD for Parcel. If you need a specific value declaration you should note that clearly.
Insured Mail is NOT an expedited or a courier or an express postal service. This is a normal registered mail that includes an insurance.
After we received your payment
The order will be dispatched within 3 business days after cleared payment arrives. We will provide you with a tracking number just after shipping.
If an order is too large or expensive, for a security reason we have the right to divide the order into two or more shipments without prior notification. You do not need to pay an additional postage in such a case.
We always package the orders professionally! We do our best to send the orders in such way that you would not pay additional customs duties or any other fees. However, please remember that we are not responsible for any customs/border duties or fees payable in your country.
IMPORTANT NOTICE: It is your responsibility to put the shipping details correctly. We do not check correctness of provided addresses or any other personal data.
If you have found you entered a wrong shipping address please contact us as soon as possible. If the order has not been shipped yet we would correct the address. Otherwise you should contact your local postal service to arrange a delivery.
In case the order is returned back due to you stated incorrect shipping details please follow our Return Policy.
If you have received the order that not as described
If you have received the products that not as described please follow our Return Policy which is part of this document.
Delivery time & insurance issues
You are responsible for choosing appropriate method of shipping and insured amount suitable to you. It means that you agree to wait for the appropriate delivery time before sending us a non-delivery claim. It also means that in case of proved and confirmed loss of your package we will be able to refund you only insured amount according to the shipping method you have chosen.
Please allow at least 30 days if you do not receive your shipment. According to the international shipping policies it is impossible to file a non-delivery claim before 30 days of a dispatch. Also be noted that the most postal services need additional time (up to 90 days) for the case’s investigation.
If you believe a shipment to be lost, please wait for the appropriate delivery time (see above) to expire, then e-mail a claim to us stating your order details. We will do our best to resolve the matter as quickly as possible.
We reserve the right to modify or update this policy at any time, so we encourage you to review it periodically.