Payment & Shipping

Payment

We accept: Paypal and bank transfer.

Paypal – you can pay using your credit card (VISA, Mastercard, Maestro, AMEX) or directly from your Paypal balance.

Bank transfer is accepted to the United Kingdom (USD, GBP) or Belgium (EUR) bank accounts.

Save 2.5% on cart total while paying via bank transfer!

You can pay either in USD, EUR or GBP (please select a preferred currency at the top menu).


Shipping

IMPORTANT NOTICE:
It is your responsibility to enter the shipping details correctly. We do not check correctness of provided addresses or any other personal data.
If you found you entered wrong shipping address please contact us as soon as possible. If the order has not been shipped yet we would correct the address. Otherwise you should try to contact your local postal service to arrange delivery.
In case the order is returned back due to you stated incorrect shipping details please follow our Return Policy.


Shipping options available

Exact shipping cost and shipping options available are given in your shopping cart (basket) and on checkout page.

Registered Mail (max. insured amount: 30 USD)

Worldwide shipping cost:
Banknotes: 2.5 USD + 0.1 USD for each additional item
Nickel Coins: 3.5 USD + 0.2 USD for each additional item
Nickel Coins in Blisters, Banknotes in Folders: 3.5 USD + 0.5 USD for each additional item
Nickel Coins in Boxes: 6 USD + 1 USD for each additional item
Silver Coins, Gold Coins, Nickel Coin Sets: 7 USD + 2 USD for each additional item
Big Coins, Heavy Coin Sets: 25 USD + 5 USD for each additional item
If you buy goods from different categories the more expensive shipping option applies.

Delivery Time: normally 7-35 days (15-45 days for orders shipped in November, December, January) depending on destination country, however sometimes there may be a delay in 75 days. The shipping time is beyond our control therefore we do not accept undelivery claims for Registered Mail within 75 days from dispatch.


Insured Mail (max. insured amount: 500 USD)

Worldwide shipping cost:
Banknotes: 35 USD + 0.1 USD for each additional item
Nickel Coins: 35 USD + 0.2 USD for each additional item
Nickel Coins in Blisters, Banknotes in Folders: 35 USD + 0.5 USD for each additional item
Nickel Coins in Boxes: 35 USD + 1 USD for each additional item
Silver Coins, Gold Coins, Nickel Coin Sets: 35 USD + 2 USD for each additional item
Big Coins & Heavy Coin Sets: 45 USD + 5 USD for each additional item
If you buy goods from different categories the more expensive shipping option applies.

Delivery Time: normally 7-35 days (15-45 days for orders shipped in November, December, January) depending on destination country, however sometimes there may be a delay in 75 days. The shipping time is beyond our control therefore we do not accept undelivery claims for Insured Mail within 75 days from dispatch.


After we received your payment

The order will be dispatched within 1-3 business days after cleared payment arrives. We will provide you with tracking number just after shipping.

We always package the orders professionally! We do our best to send the orders in such way that you would not pay additional customs duties or any other fees. However, please remember that we are not responsible for any customs/border duties or fees payable in your country.


If you have received the order that not as described

If the order you have received arrived not as described (wrong, damaged, incompleted, etc.), you should provide us with copy of signed and stamped paper document from your postal office confirming the issue. If you do not provide us with the document we will not be able to accept the claim.

If you have received the products that not as described please follow our Return Policy which is part of this document. 

Please take a note that we do not accept any claim for the banknotes having actual images! Please evaluate attached images thoroughly before buying! Only buy the banknote if you are satisfied with its condition.


Delivery time & insurance issues

You are responsible for choosing appropriate method of shipping and insured amount suitable to you. It means that you agree to wait for the appropriate delivery time before sending us undelivery claim. It also means that in case of proved and confirmed loss of your package we will be able to refund you only insured amount according to the shipping method you have chosen.

Please allow at least 75 days for Registered & Insured Mail if you do not receive your parcel. We will NOT accept the request if you submit it before the stated period.

If you believe a shipment to be lost, please wait for the appropriate delivery time (see above) to expire, then e-mail a claim to us stating your order details. We will do our best to resolve the matter as quickly as possible.

In all cases shipping cost is NOT included to insured amount and NOT refundable. Refunds of all items are for the cost of product only. Shipping and handling charges are not refundable.