We accept: Paypal (you can also pay directly with your credit or debit card via Paypal), bank transfer, Western Union and Moneygram.
You can pay either in USD, EUR or GBP (please select preferred currency at the top menu).
Registered Mail (max. insured amount: 30 USD, delivery time: 1-5 weeks)
Shipping cost is 10.00 USD worldwide.
In case the order is small enough (one to four 1 oz coins in boxes) we will not declare the value or the content on or inside the envelope/package.
In case there are five or more coins in the order it will be shipped as Small Packet or Parcel and declared for up to $30.
Insured Mail (max. insured amount: 500 USD, delivery time: 1-5 weeks)
Shipping cost is 35.00 USD worldwide.
We will declare full order amount (up to 500 USD) on the envelope/package.
Express Courier (EMS) (max. insured amount: 100 USD, delivery time: 4-15 days)
Shipping cost is 50.00 USD worldwide.
We will not declare the value on or inside the envelope/package.
After we received your payment
The order will be dispatched next business day after cleared payment arrived. We will provide you with tracking number just after shipping.
If there are pre-sale products in your order it will be shipped next business day after the products are available in stock.
We always package the orders professionally! We do our best to send the orders in such way that you would not pay additional customs duties or any other fees. However, please remember that we are not responsible for any customs/border duties or fees you paid in your country.
If you have received the order that not as described
If the order you have received arrived not as described (wrong, damaged, incompleted, etc.), you should provide us with copy of signed and stamped paper document from your postal office confirming the issue. If you do not provide us with the document we will not be able to accept the claim.
If you have received the products that not as described please follow our Return Policy which is part of this document.
NOTE PLEASE! In no case we accept return for the banknotes! Please evaluate attached scanned images thoroughly and only make the order if you are satisfied with the banknote’s condition.
Delivery time & insurance issues
You are responsible for choosing appropriate method of shipping suitable to you by delivery time and insured amount. It means that you should wait for the appropriate delivery time before sending us undelivery claim. It also means that in case of proved and confirmed loss of your package we will be able to refund you only insured amount according to the shipping method you have chosen.
Please allow at least 45 days (60 days for orders shipped in November, December and January) – for Registered Mail and Insured Mail, 20 days – for EMS Courier if you do not receive your parcel. We will NOT accept such request if you submit it before the stated period.
If you believe a shipment to be lost, please wait for the appropriate delivery time (see above) to expire, then e-mail a claim to us stating your order details. We will do our best to resolve the matter as quickly as possible.
Please keep in mind that in case your country’s postal service does not provide appropriate online tracking system for inbound registered shipments (Australia, Canada, United States), first we should be confirmed by our post that your parcel is lost. The confirmation normally takes 3 months and we are unable to speed it up.
In all cases shipping cost is NOT included to insured amount and NOT refundable.