Payment & Shipping

Payment

We accept: Paypal,  credit card and bank transfer.

Paypal – you can pay using your credit or debit card (VISA, Mastercard, Maestro, AMEX) or directly from your Paypal balance.

Credit / Debit Card – you can pay with your credit or debit card. Most card’s types are accepted. 3% transaction fee is additionally charged. Note please that there is 10 days delay in shipping of the order over 500 USD / 450 EUR / 400 GBP paid with this payment option. If you do not agree with this, please select another payment option.  

Bank transfer to Belgium (EUR) or the United Kingdom (GBP) – save 3% on cart total with bank transfer!

You can pay in USD, EUR or GBP (please select a preferred currency at the top bar).


Worldwide Shipping

Registered SURFACE MAIL (max. insured amount: 10 USD):
up to 100 gr – 5 USD
up to 500 gr – 12 USD
over 500 gr – not available
The weight of packaging is included.

Delivery Time: 25-75 days depending on a destination.

Value declaration: if the order’s weight is under 100 gr, the order will be shipped with a letter service undeclared. If the order’s weight is over 100 gr, we will declare it for up to 20 USD. If the order’s weight is under 100 gr and you want a value declaration (up to 20 USD), you have to pay 12 USD for a postage (please let us know if you want to ship your order declared).


Registered AIR MAIL (max. insured amount: 50 USD):
up to 100 gr – 8 USD
up to 500 gr – 17 USD
up to 1 kg – 30 USD
up to 2 kg – 55 USD
over 2 kg – 75 USD
The weight of packaging is included.

Delivery Time: 5-45 days depending on a destination.

Value declaration: if the order’s weight is under 100 gr, the order will be shipped with a letter service undeclared. If the order’s weight is over 100 gr, we will declare it for up to 20 USD. If the order’s weight is under 100 gr and you want a value declaration (up to 20 USD), you have to pay 17 USD for a postage (please let us know if you want to ship your order declared).


Insured Air Mail

Max. insured amount: 500 USD / 450 EUR / 400 GBP.

Worldwide shipping cost: 40 USD for 500 gr + 10 USD for each additional 250 gr.
The weight of packaging is included.

Delivery Time: from 5 days to 45 days depending on a destination.

Value declaration: if the order’s weight is under 100 gr, the order will be shipped with a letter service undeclared. If the order’s weight is over 100 gr, we will declare it for up to 20 USD.  If the order’s weight is under 100 gr and you want a value declaration (up to 20 USD), please let us know if you want to ship your order declared.


After we received your payment

The order will be dispatched within 3 business days after cleared payment arrives. We will provide you with a tracking number just after shipping.

We always package the orders professionally! We do our best to send the orders in such way that you would not pay additional customs duties or any other fees. However, please remember that we are not responsible for any customs/border duties or fees payable in your country.

IMPORTANT NOTICE:
It is your responsibility to enter the shipping details correctly. We do not check correctness of provided addresses or any other personal data.
If you found you entered a wrong shipping address please contact us as soon as possible. If the order has not been shipped yet we would correct the address. Otherwise you should contact your local postal service to arrange the delivery.
In case the order is returned back due to you stated incorrect shipping details please follow our Return Policy.


If you have received the order that not as described

If the order you have received arrived not as described (wrong, damaged, incomplete, etc.), you should provide us with copy of signed and stamped paper document from your postal office confirming the issue. If you do not provide us with the document we will not be able to accept the claim.

If you have received the products that not as described please follow our Return Policy which is part of this document. 


Delivery time & insurance issues

You are responsible for choosing appropriate method of shipping and insured amount suitable to you. It means that you agree to wait for the appropriate delivery time before sending us undelivery claim. It also means that in case of proved and confirmed loss of your package we will be able to refund you only insured amount according to the shipping method you have chosen.

Please allow at least 75 days if you do not receive your parcel. We will NOT accept the request if you submit it before the stated period.

If you believe a shipment to be lost, please wait for the appropriate delivery time (see above) to expire, then e-mail a claim to us stating your order details. We will do our best to resolve the matter as quickly as possible.

In all cases shipping cost is NOT included to insured amount and NOT refundable. Refunds of all items are for the cost of product only. Shipping and handling charges are not refundable.