Payment & Shipping

LATEST COVID-19 UPDATES (19.02.2021):
Due to restrictions caused by COVID-19 it is NOT POSSIBLE to ship to the following countries: Bolivia, China, Cyprus, Lebanon, Libya, Mongolia, Papua New Guinea, Serbia,  Syria, Yemen.
Due to restrictions caused by COVID-19 it is ONLY POSSIBLE to ship with SURFACE MAIL to the following countries: Belgium, Bulgaria, Croatia, Denmark, Estonia, Greece, Hungary, Ireland, Latvia, Luxembourg, Norway, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
To all other countries it is possible to ship with AIR MAIL.

Payment

We accept: Paypal and bank transfer.

Paypal – you can pay using your credit card (VISA, Mastercard, Maestro, AMEX) or directly from your Paypal balance.

Bank transfer is accepted to the United Kingdom (GBP) or Belgium (EUR) bank accounts.

Save 2.5% on cart total while paying via bank transfer!

You can pay in USD, EUR or GBP (please select a preferred currency at the top bar).

Due to improper postal tracking system in Australia and Canada it is only possible to accept payment over 200 USD from these countries via bank wire transfer (we accept AUD and CAD via Transferwise). Please contact us if you want to buy something over 200 USD and agree to make bank transfer. We use xe.com for exchange rates. Also we will give you 2.5% discount on cart total. 


Shipping

Registered Mail (max. insured amount: 30 USD)

SURFACE MAIL (available to most European and some Asian countries):
up to 50 gr – 3 USD
up to 100 gr – 5 USD
up to 500 gr – 10 USD
up to 1 kg – 15 USD
up to 2 kg – 30 USD
over 2 kg – 55 USD
The weight of packaging is included.

Delivery Time: from 15 days to 75 days depending on destination (25-45 days to most countries).

AIR MAIL (available to most countries of the world):
up to 50 gr – 5 USD
up to 100 gr – 8 USD
up to 500 gr – 15 USD
up to 1 kg – 30 USD
up to 2 kg – 50 USD
over 2 kg – 95 USD
The weight of packaging is included.

Delivery Time: from 5 days to 45 days depending on destination (15-35 days to most countries).

IMPORTANT NOTICE: please be aware that due to the current situation with COVID-19 there may be a delay in delivery in 90 days or even more. 


Insured Mail (max. insured amount: 500 USD)

Worldwide shipping cost: 35 USD for 250 gr + 10 USD for each additional 250 gr.
The weight of packaging is included.

Delivery Time: from 5 days to 75 days depending on destination and transportation – surface or air (15-45 days to most countries).

IMPORTANT NOTICE: please be aware that due to the current situation with COVID-19 there may be a delay in delivery in 90 days or even more. 


After we received your payment

The order will be dispatched within 1-3 business days after cleared payment arrives. We will provide you with tracking number just after shipping.

We always package the orders professionally! We do our best to send the orders in such way that you would not pay additional customs duties or any other fees. However, please remember that we are not responsible for any customs/border duties or fees payable in your country.

IMPORTANT NOTICE:
It is your responsibility to enter the shipping details correctly. We do not check correctness of provided addresses or any other personal data.
If you found you entered wrong shipping address please contact us as soon as possible. If the order has not been shipped yet we would correct the address. Otherwise you should try to contact your local postal service to arrange delivery.
In case the order is returned back due to you stated incorrect shipping details please follow our Return Policy.


If you have received the order that not as described

If the order you have received arrived not as described (wrong, damaged, incompleted, etc.), you should provide us with copy of signed and stamped paper document from your postal office confirming the issue. If you do not provide us with the document we will not be able to accept the claim.

If you have received the products that not as described please follow our Return Policy which is part of this document. 

Please take a note that we do not accept any claim for the banknotes having actual images! Please evaluate attached images thoroughly before buying! Only buy the banknote if you are satisfied with its condition.


Delivery time & insurance issues

You are responsible for choosing appropriate method of shipping and insured amount suitable to you. It means that you agree to wait for the appropriate delivery time before sending us undelivery claim. It also means that in case of proved and confirmed loss of your package we will be able to refund you only insured amount according to the shipping method you have chosen.

Please allow at least 75 days if you do not receive your parcel. We will NOT accept the request if you submit it before the stated period.

If you believe a shipment to be lost, please wait for the appropriate delivery time (see above) to expire, then e-mail a claim to us stating your order details. We will do our best to resolve the matter as quickly as possible.

In all cases shipping cost is NOT included to insured amount and NOT refundable. Refunds of all items are for the cost of product only. Shipping and handling charges are not refundable.