We accept: bank transfer, Western Union/Moneygram, Paypal (you can also pay directly with your credit or debit card via Paypal).
Bank Transfer: you may choose between two bank accounts – in the United Kingdom (EUR, GBP, USD) and Germany (EUR only).
You can pay either in USD, EUR or GBP (please select preferred currency at the top menu).
Registered Mail (max. insured amount: 30 USD)
Shipping cost (depends on order’s weight): from 4 USD worldwide
Delivery Time: normally 10-15 days for most countries, however sometimes there may be a delay for 60 days or even more. The shipping time is beyond our control (it first depends on the transit country’s processing time and customs issues in destination country) therefore we do not accept undelivery claims for Registered Mail within 60 days from despatch.
Value Declaration: in case the order is small enough (about 300 grams) we will not declare the value or the content on or inside the envelope/package. In case the weight of the package is more than 300 grams or it contains large coin box it will be shipped as either Small Packet or Parcel and declared for 30 USD.
Insured Mail (max. insured amount: 500 USD)
Insured Mail is the same shipping option as Registered Mail above but it includes 500 USD insurance.
Value Declaration: we will declare full amount (up to 500 USD) on the envelop/package/parcel.
Please note that most countries do not accept insured (valued) shipments so this option is not available for all customers. You are responsible to be aware of whether your country’s postal service accept insured (valued) shipments before choosing this shipping option.
Express Courier (EMS) (max. insured amount: 100 USD)
Shipping cost (depends on order’s weight): from 50.00 USD worldwide
Please note that it is not possible to ship orders with EMS Courier to a small number of African, Oceanian, South East Asian and South American countries. If you are from the list of restricted regions please contact us first before choosing this shipping option otherwise your order will be shipped with Registered Mail without prior notification, the overcharged shipping cost will be refunded.
Delivery Time: normally 4-7 days for most countries, however sometimes there may be a delay up to 20 days. The shipping time is beyond our control (it first depends on the transit country’s processing time and customs issues in destination country) therefore we do not accept undelivery claims for Express Courier within 20 days from despatch.
Value Declaration: in case the order is small enough (about 300 grams) we will not declare the value on or inside the envelope/package. In case the weight of the package is more than 300 grams or it contains large coin box it will be declared for up to 100 USD.
After we received your payment
The order will be dispatched within 1-3 calendar days after cleared payment arrived. We will provide you with tracking number just after shipping.
If there are pre-sale products in your order it will be shipped within 1-3 calendar days after all ordered products are available in stock.
We always package the orders professionally! We do our best to send the orders in such way that you would not pay additional customs duties or any other fees. However, please remember that we are not responsible for any customs/border duties or fees you paid in your country.
If you have received the order that not as described
If the order you have received arrived not as described (wrong, damaged, incompleted, etc.), you should provide us with copy of signed and stamped paper document from your postal office confirming the issue. If you do not provide us with the document we will not be able to accept the claim.
If you have received the products that not as described please follow our Return Policy which is part of this document.
Please take a note that we do not accept any claim for the banknotes! Please evaluate attached images thoroughly before buying! Only buy the banknote if you are satisfied with its condition.
Delivery time & insurance issues
You are responsible for choosing appropriate method of shipping suitable to you by delivery time and insured amount. It means that you agree to wait for the appropriate delivery time before sending us undelivery claim. It also means that in case of proved and confirmed loss of your package we will be able to refund you only insured amount according to the shipping method you have chosen.
Please allow at least 60 days for Registered Mail, at least 20 days for EMS Courier if you do not receive your parcel. We will NOT accept the request if you submit it before the stated period.
If you believe a shipment to be lost, please wait for the appropriate delivery time (see above) to expire, then e-mail a claim to us stating your order details. We will do our best to resolve the matter as quickly as possible.
Please keep in mind that in case you are from country which local postal services do not provide appropriate online tracking system for inbound registered shipments (Australia, Canada, United States, most Oceanian countries), first we should be confirmed by our post that your parcel is lost. The confirmation normally takes 2 months from the investigation starts and we are unable to speed it up.
In all cases shipping cost is NOT included to insured amount and NOT refundable.