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Payment & Shipping

Payment

We acceptbank transfer, Western Union/Moneygram, Paypal (using Paypal you can also pay directly with your credit or debit card).

Bank Transfer: We have bank accounts in the United Kingdom (EUR, GBP, USD) and Germany (EUR only).

Paypal: Your order will be shipped to Paypal registered address.

You can pay either in USD, EUR or GBP (please select preferred currency at the top menu).


Shipping

Registered Mail (max. insured amount: 30 USD, delivery time: 10-60 days)

Shipping cost: 10.00 USD worldwide.

In case the order is small enough (about 300 grams) we will not declare the value or the content on or inside the envelope/package.
In case the weight of the package is more than 300 grams or it contains large coin box it will be shipped as either Small Packet or Parcel and declared for up to $30.


Insured Mail (max. insured amount: 500 USD, delivery time: 10-60 days)

Shipping cost: 35.00 USD worldwide.

We will declare full order amount (up to 500 USD) on the envelope/package.


Express Courier (EMS) (max. insured amount: 100 USD, delivery time: 4-15 days)

Shipping cost: 55.00 USD worldwide.

Please note that it is not possible to ship orders with EMS Courier to some Oceanian, South East Asian and South American countries. If you are from the list of restricted regions please contact us first before making an order otherwise your order will be shipped with Registered Mail without prior notification, the overcharged shipping cost will be refunded. 

In case the order is small enough (about 300 grams) we will not declare the value on or inside the envelope/package.
In case the weight of the package is more than 300 grams or it contains large coin box it will be declared for small amount.


 After we received your payment

The order will be dispatched next business day after cleared payment arrived. We will provide you with tracking number just after shipping.

 If there are pre-sale products in your order it will be shipped next business day after all the products are available in stock.  

We always package the orders professionally! We do our best to send the orders in such way that you would not pay additional customs duties or any other fees. However, please remember that we are not responsible for any customs/border duties or fees you paid in your country.


If you have received the order that not as described

If the order you have received arrived not as described (wrong, damaged, incompleted, etc.), you should provide us with copy of signed and stamped paper document from your postal office confirming the issue. If you do not provide us with the document we will not be able to accept the claim.

If you have received the products that not as described please follow our Return Policy which is part of this document. 


Delivery time & insurance issues

You are responsible for choosing appropriate method of shipping suitable to you by delivery time and insured amount. It means that you agree to wait for the appropriate delivery time before sending us undelivery claim. It also means that in case of proved and confirmed loss of your package we will be able to refund you only insured amount according to the shipping method you have chosen.

Please allow at least 60 days for Registered Mail and Insured Mail, at least 15 days  for EMS Courier if you do not receive your parcel. We will NOT accept the request if you submit it before the stated period.

If you believe a shipment to be lost, please wait for the appropriate delivery time (see above) to expire, then e-mail a claim to us stating your order details. We will do our best to resolve the matter as quickly as possible.

Please keep in mind that in case your country’s postal service does not provide appropriate online tracking system for inbound registered shipments (Australia, Canada, United States), first we should be confirmed by our post that your parcel is lost. The confirmation normally takes 3 months and we are unable to speed it up.

In all cases shipping cost is NOT included to insured amount and NOT refundable.