The policy is for the order cancellation or modification only. If you want to return your order please refer our Return Policy.
If you did not pay for your order and wanted to cancel your order, you do not need to do anything. The order will be cancelled automatically, the cancelled order details will be removed in 7 days.
As we offer the fast order processing all week long including holidays and weekends, please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Any orders that have already been shipped CAN NOT be modified, cancelled or refunded.
We get the order total including shipping cost when charging a cancellation fee or a processing fee.
Please kindly note that if not specify otherwise in your order note, you can cancel or modify your order under the following terms:
- Within 1 hour after receiving a payment – your order can be cancelled and you will be charged a 5% cancellation fee. An order modification is possible free of charge.
- Within 6 hours after receiving a payment – your order can be cancelled and you will be charged a 10% processing fee but not less than 10 USD / 10 EUR / 9 GBP. A free order modification is offered for adding an additional product or a quantity to your order or exchanging a cheaper product to a more expensive one. No other order modification is possible.
- More than 6 hours after receiving a payment – your order can not be cancelled or modified even if it is not shipped yet. Your order will normally be shipped out according to your original order details.
Kindly note that if you made a payment with bank transfer or Western Union / Moneygram, there might be an additional charge for a refund.
If your order meets the cancellation or modification conditions above, please contact our customer support and wait patiently for our response, usually you will get a partial refund within 24 hours.