The policy is for the order cancellation only. If you want to return your order please refer our Return Policy.
If you did not pay for your order and wanted to cancel your order, you do not need to do anything. The order will be cancelled automatically, the cancelled order details will be removed from your account within 7 days.
As we offer the fast order processing all week long including holidays and weekends, please contact us as soon as possible if you need to cancel your order. Make sure to provide your order number and we’ll confirm once the cancellation has been made. Any orders that have already been shipped can not be cancelled or refunded.
Please kindly note that you can cancel your order under the following terms:
- Your order has not been shipped yet – you may cancel your order, subject to a 5% refund fee if the payment was made by PayPal or Credit Card, or a 1% refund fee if the payment was made by bank transfer.
- Your order has been shipped – no further cancellation is possible. Please refer our Return Policy if you want to return your order.
If you need to cancel your order and you agree with the above terms, please contact us providing your order details and wait for our response (in business hours we will reply shortly). After you confirm the cancellation, we will give you a partial refund within 2 days.
We reserve the right to modify or update this policy at any time, so we encourage you to review it periodically.