Cancellation Policy

The policy is for the order cancellation or modification only. If you want to return your order please refer our Return Policy.

If you did not pay for your order and wanted to cancel your order, you do not need to do anything. The order will be cancelled automatically, the cancelled order details will be removed within 7 days.

As we offer the fast order processing all week long including holidays and weekends, please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Any orders that have already been shipped CAN NOT be modified, cancelled or refunded.

It is considered the order total including shipping cost when charging a cancellation fee or a processing fee.

Please kindly note that you can cancel or modify your order under the following terms:

  • Your order is not packed yet – your order can be cancelled and you will be charged a 5% cancellation fee. A free order modification is allowed for adding the items in your order or changing a less expensive product to a more expensive one.
  • Your order is packed and ready to ship – your order can be cancelled and you will be charged 10% processing fee but not less than 10 USD / 9 EUR / 8 GBP (packaging materials + work). No modification is possible at this stage, you can only make a new order.
  • Your order is shipped – no further cancellation or modification is possible. Please refer our Return Policy if you want to return your order.

If your order meets the cancellation or modification conditions above, please contact our customer support and wait patiently for our response. If the cancellation is confirmed, usually you will get a partial refund within 2-3 hours.

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