Payment

We accept: bank transfer, Western Union/Moneygram, Paypal, credit or debit card (via Stripe).

Bank Transfer: you may choose between two bank accounts – in the United Kingdom (EUR, GBP, USD) and Germany (EUR only).

Credit / Debit Card:  3 to 5 business days hold for orders over 200 USD / 180 EUR / 160 GBP and 3% fee is applied to this payment option.

You can pay either in USD, EUR or GBP (please select preferred currency at the top menu).

Shipping

IMPORTANT NOTICE:
It is your responsibility to enter the shipping details correctly. We do not check correctness of provided addresses or any other personal data. 
If you found you entered wrong shipping address please contact us as soon as possible. If the order has not been shipped yet we would correct the address. Otherwise you should try to contact your local postal service to arrange delivery.  
In case the order is returned back due to you stated incorrect shipping details please follow our Return Policy.

Shipping options available

Registered Mail (max. insured amount: 30 USD)

Shipping cost (depends on order’s weight): from 2.50 USD worldwide

WITH COIN BOX – if you have selected this option we would ship your order with coin boxes if there are coins with boxes in your order (please read product description).

WITHOUT COIN BOX – if you have selected this option we would ship your order without coin boxes even if there are coins with boxes in your order (please read product description).

Note please that after shipping of your order we do not accept any claims regarding the coin boxes (for example, you wanted original coin box but selected WITHOUT COIN BOX option). 

Also we do not ship empty coin boxes!

Delivery Time: normally 7-20 days (15-45 days for orders shipped in November, December, January, February) depending on destination country, however sometimes there may be a delay for 60 days (75 days for orders shipped in November, December, January, February). The shipping time is beyond our control therefore we do not accept undelivery claims for Registered Mail within 60 days (75 days for orders shipped in November, December, January, February) from despatch.

Value Declaration: in case the order is small enough we will not declare the value or the content on or inside the envelope/package. Otherwise it will be shipped as either Small Packet or Parcel and declared for 30 USD.

Insured Mail (max. insured amount: 500 USD)

Insured Mail is the same shipping option as Registered Mail above but it also includes 500 USD insurance.

Please note that some countries do not accept insured (valued) shipments so this option is not available to all customers. You are responsible to be aware of whether your country’s postal service accept insured (valued) shipments before choosing this shipping option.

Express Courier (max. insured amount: 100 USD)

Shipping cost (depends on destination country, order’s weight and carrier): from 50 USD worldwide

Delivery Time: normally 3-7 business days depending on destination country, however sometimes there may be a delay for 21 days. The shipping time is beyond our control therefore we do not accept undelivery claims for Express Courier within 21 days from despatch.

Value Declaration: we will declare the shipment for up to 100 USD.

Please request exact quotes for Express Courier by contacting us.